YAMM DOO BELGRADE • Vojni put 1 – 504/1 • Activity and activity code: 1413 – Clothing production • VAT number: 21951382 • Tax Identification Number: 113971066 • Website: www.yammofficial.com • Contact phone: +381621843557 • Contact email: office@yammofficial.com
Accurate description of offered goods and/or services
Our e-commerce store presents an accurate description of the offered products, including their prices expressed in Euro (EUR) currency, as well as in the transaction currency – dinar (RSD).
Conversion Statement
All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.
Contact Information – Customer Service
Dear customers, to obtain necessary information regarding orders, complaints, or order cancellations, you can contact us through one of the following methods: • Write to us at: YAMM DOO BELGRADE, Vojni put 1 – 504/1, 11000 Belgrade, Serbia • Call our contact phone: +381621843557 • Send an email to: office@yammofficial.com
Goods Delivery and Potential Limitations
The method of goods delivery is via DHL courier service to all countries worldwide, with potential limitations in areas not covered by DHL, and the delivery time of purchased goods is dictated by DHL courier service. Read more about it on their website: www.dhl.com >>.
Your account will be charged for the price of purchased goods, including the DHL courier service delivery price. We declare that at the time of purchase, we are not aware of the regulations of your country regarding export restrictions, customs regulations, or any other relevant legal or other provisions that may affect the distribution and/or sale of goods to end-users, and we disclaim any responsibility for any customs clearance costs or similar at the time of receiving the goods.
Complaints Policy
Clear and unambiguous terms of complaints – payments, compensation, money and/or goods refund with a description of the procedure in case of complaints, conditions (reasons, deadlines, etc.) under which goods/services can be canceled or returned, as well as the cancellation procedure, and any possible limitations and cancellation costs of goods/services can be found in our Complaints and Refunds document >>.
User Privacy Protection
On behalf of YAMM DOO, we undertake to protect the privacy of all our customers. We only collect necessary, basic customer/user data and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers the choice, including the option to decide whether they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly kept and only available to employees who need that data to perform their job. All employees of YAMM DOO (and business partners) are responsible for respecting the principles of privacy protection.
Confidential Transaction Data Protection
When entering credit card data, confidential information is transmitted over the public network in a protected (encrypted) form using SSL protocol and PKI system, as currently the most advanced cryptographic technology. The security of data during purchasing is guaranteed by the card processor, Banca Intesa ad Belgrade, so the entire payment process is carried out on the bank’s pages. At no time are credit card data available to our system.
Refund of Funds
In case of returning goods and refunding funds to a customer who has previously paid with one of the payment cards, partially or in full, regardless of the reason for the return, YAMM DOO is obliged to refund exclusively via VISA, EC/MC, Maestro, Amex, or Dina payment methods, which means that the bank will, upon the merchant’s request, perform the refund to the user’s card account.
VAT Statement
VAT is included in the price and there are no hidden costs!
